Last updated: November 2026
Privacy Policy
This policy covers personal data processed by the 5K VPN marketing website, user panel, and subscription service. It explains how information needed to operate accounts is handled separately from network usage data. Third-party payment pages are governed by their own privacy policies.
Account Information and How It Is Used
No email address is needed to create an account; a username and password are sufficient. 5K VPN processes usernames and password credentials used to verify sign-ins to identify accounts, manage subscriptions, and handle account requests. An email address is not required for registration. If you voluntarily provide an email address or other personal information in a support ticket, it will be used only to handle that request. Please avoid submitting information unrelated to the issue.
Order records include the selected plan, payment amount, payment status, and transaction reference details. They are used to activate service, verify payments, process refunds, and resolve billing disputes. Support tickets retain issue descriptions, necessary attachments, and related correspondence. When submitting screenshots, conceal passwords, subscription links, and any unrelated payment credentials.
No-Logs Policy and Usage Data
5K VPN follows an anonymous no-logs policy: it does not record which websites users access through the subscription service, store browsing content or DNS query history, or retain connection logs that could reconstruct browsing activity. This includes records linking source IP addresses to destination addresses, individual connection times, or session details.
To apply plan data allowances and reset rules, the service processes each account’s cumulative data usage and allowance status. These usage records support subscription billing and do not include browsing destinations or content. A no-logs policy does not mean that account and order records are unnecessary; the two types of information serve different purposes and have different scopes. Website analytics are also not used to reconstruct network activity on the subscription service.
Website Analytics and Browser Storage
The marketing website uses analytics about page visits, referring pages, browser and device categories, and button clicks to understand whether content is easy to find and site controls work as intended. Analytics are limited to pages on this website and do not collect content from other websites accessed through the subscription service. Do not enter passwords or subscription credentials in a page address.
Cookies and local storage may be used to maintain sessions and save sign-in tokens, language choices, and interface preferences. Treat sign-in tokens as account credentials. Clearing local storage does not mean account information has been deleted from the server; clearing browser data may remove your sign-in status and preferences. After using a shared device, sign out and clear relevant stored data.
Third-Party Payments and Disclosure
The service supports Alipay / WeChat / USDT. Payments are handled by the relevant third-party payment service or transaction network. 5K VPN receives the transaction result and reference information needed to verify orders and does not ask users for payment account passwords. For details on how a third party handles data it receives, consult that platform’s policies. When using a public transaction network, note that transaction information itself may be publicly viewable.
Account information is not sold or rented. Information is processed or disclosed only to the extent necessary to provide the service, handle a request explicitly made by a user, or meet applicable legal obligations. Third-party payment records are not automatically deleted when an account on this website is deleted.
Data Retention and Deletion Requests
Account information is retained for the duration of the service relationship. Order and support ticket records are retained for as long as needed to fulfill subscriptions, verify billing, resolve disputes, and meet applicable legal requirements. When the purpose has been fulfilled and there is no basis for further retention, relevant information is deleted or anonymized. Connection logs that are not retained have no subsequent archival period.
To access, correct, or delete account information, sign in to the user panel and submit a request through support tickets. The service will verify account ownership and explain what can be handled. Unsettled orders, disputes, or legal retention obligations may affect the scope of deletion. Deleting an account affects subscription management and future use, so please confirm any necessary arrangements first.
Policy Updates and Related Terms
When data handling practices change, this page will be updated along with its “Last updated” month. Material changes to processing purposes, information collected, or user rights will be announced on the website or in the user panel. Where separate consent is legally required, it will be requested before processing begins.
See the Terms of Service for subscription rules and the Refund Policy for refund requests. If you have questions about this policy, contact support through an account ticket. Do not send account passwords or complete subscription links in a ticket.