Terms of Service

Services and Scope

5K VPN provides network acceleration subscriptions for cross-border access, international websites, and streaming. Supported platforms include Windows / macOS / iOS / Android / Linux. Clients, subscription details, and account management features are available through the user panel. The available features depend on what is shown in the panel and on your active subscription.

Subscriptions provide network connectivity only; they do not include memberships, content licenses, or paid benefits from third-party platforms. Regional detection, account eligibility, and content catalogs are determined by the relevant platforms. A route's exit region does not guarantee continuous access to any specific content.

Account and Subscription Rules

No email address is required; you can register with a username and password. Keep your password, subscription link, and login credentials secure. Do not publish them or allow others to use them. If credentials are exposed or you notice unusual connections, change your password promptly, update any subscription credentials that can be reset, and describe the issue in a support ticket.

There is no limit on the number of devices that can be online simultaneously, for the account holder's personal use. This does not grant permission to resell, rent, publicly distribute, or share the account or subscription with others, or to provide the subscription to third parties as a commercial proxy service.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain valid until used and do not expire. Before paying, check the plan, billing method, and traffic rules on the Plans page. You may request a full refund without giving a reason within 30 days of your first payment. See the Refund Policy for instructions.

Lawful Use

You must comply with the laws and regulations where you are located and those applicable to your use of the service. Respect third-party platform rules, intellectual property, and personal privacy, and ensure that the content you access and your activities are lawful.

You may not use the service for fraud, cyberattacks, distributing malicious software, unauthorized system access, violating others' rights, or other unlawful activities. Do not disrupt other users through automated abuse, interference with routes, or damage to clients, or circumvent normal billing and access controls.

Availability and Liability

Connection quality may be affected by your local network, carrier routing, destination services, device settings, and maintenance. 5K VPN does not guarantee uninterrupted connections, fixed speeds, or continuous availability of all third-party services. Maintenance and route adjustments may cause temporary interruptions or changes to exit regions.

If an issue occurs, first check your local connection and submit the necessary diagnostic details through a support ticket. Issues attributable to this service will be handled according to the circumstances. Responsibility for disruptions caused by third-party platforms, user configuration errors, or events beyond reasonable control will be assessed according to their cause. These terms do not exclude or limit liability where the law prohibits such exclusion or limitation.

Account Suspension and Termination

If you engage in unlawful use, resale or sharing, violations of others' rights, service disruption, or other serious breaches of these terms, 5K VPN may restrict connections, suspend related features, or terminate the account, depending on the impact. To address an ongoing risk, necessary measures may be taken first, with an explanation provided where reasonably possible.

If you believe an action was taken in error, submit a review request through a user panel support ticket, providing proof of account ownership and relevant details. A connection stopping because a subscription has expired or its traffic has been used up is not a termination for breach. Any unfulfilled portion will be handled under applicable laws and relevant policies.

Changes and Applicability

These terms may be updated when service features or applicable requirements change. The month of each update will be shown on this page. Changes affecting important user rights will be explained through an on-site announcement or user panel notice, including their scope and how they apply. Updates will not silently and retroactively reduce rights already lawfully obtained.

Review any updates after receiving a notice. If you do not accept a change, you may stop using the service and submit a request through a support ticket. If any provision is found invalid, the remaining lawful and valid provisions will continue to apply. All disputes will be handled under applicable law.